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Help for iBILLBOARD Ad Server » Communication with Support of BBelements AdServer

Wiki source code of Komunikace klienta se zákaznickým oddělením

Last modified by Pavla Roháčová on 2015/08/20 10:27

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 1: This document describes ideal process of communication between client and support department of Internet BillBoard.
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 3: By following process you will contribute to a faster solution of the reported problem.
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 6: [[Where to report a request/bug>>WayOfContact]] - It is necessary to send request/bug by e-mail.
 7: [[Operation Hours of Support Department>>OperationHours]]
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 9: __The form of message:__
10: Please follow the principles of reporting requests/problems to accelerate their solution.
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12: [[Email subject>>EmailSubject]] - short description of what the e-mail concerns 
13: [[Checklist>>Checklist]] - detailed description of request/problem/question
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15: After e-mail sending you will automatically receive a message confirming delivery of your e-mail with [[specific ID of e-mail>>TrackingSystemID]] which is assigned to your e-mail. Please keep the e-mail ID in the subject for another communication.
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18: [[What happens after you send e-mail?>>SolvingProblemIBB]]
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21: (% class="note" %)
22: In case of error in system behavior please inform us immediately.

Wiki source code of Komunikace klienta se zákaznickým oddělením

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