E-mail Subject

Last modified by Lenka Kocurková on 2011/12/28 13:50
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By proper selection of the e-mail subject you will help BBelements support department in prioritizing of incoming support requests, determine the request and thus help in orientation.

Take a look at the following examples:

Correct: How to implement codes for counting of impressions

               Ads are not displaying on the web page

               The campaign has not been launched

- we know exactly what it is concerned about

- we can set priority of the request

Wrong: Help

             Problem

             Doesn´t work

- we do not know what it is concerned about

- the more inaccurate subject the worse orientation, tracing in e-mails

- we cannot set priority of requests

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Created by Barbora Račková on 2011/12/28 10:15
Translated into en by Lenka Kocurková on 2011/12/28 13:50

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